Monthly Archives: April 2013

Leading Customer Service Research

At AchieveGlobal-mec we’re dedicated to providing the latest insights to improve your business.

This is why we would like to give you the opportunity to receive a report from our latest Customer Service Survey. Lessons From Leading Customer-Focused Organizations provides detailed analysis of 13 customer service focused organizations from across the globe.

  • Develop your understanding of the Customer Experience
  • Put the customer at the forefront of your business strategy
  • Build your ability to interact with new and existing customers
  • Learn the importance of meeting needs and expectations

The report was written by Mark Marone, PhD, with more than 15 years of academic and private-sector experience in market research and consulting on issues such as business development, corporate strategy, and customer loyalty. Mark has written extensively on topics in sales strategy and sales best practices, as well as trends in customer service and corporate leadership.

He has been a featured speaker and presented research findings at numerous international academic and professional conferences. He earned a Ph.D. from Indiana University and held several academic posts, including adjunct professor of business at the University of South Florida.

If this takes your interest please feel free to follow the link below to receive the free white paper analyzing the latest take on Customer Service effectiveness.


Building better businesses across the Middle East

AchieveGlobal representatives for the Middle East  would like to welcome you to our new blog to discuss the development of sales performance, customer service and leadership training throughout the region.

We hope that you will use our blog as a tool to learn, understand and express your opinions on the main issues facing Human Resources and training throughout the Gulf region today. From here you will find the latest articles from leading trainers, developments on AchieveGlobal training courses, opinion from our dedicated employees working in the region and useful guides on how you can improve your business.

Until our next post you can visit our website for a series of articles on the HR issues facing the Middle East and the modern business world, download our the latest in Customer Service Research or simply learn about what AchieveGlobal in the Middle East can offer your organization.