Category Archives: Customer Service

Leading Customer Service Research

At AchieveGlobal-mec we’re dedicated to providing the latest insights to improve your business.

This is why we would like to give you the opportunity to receive a report from our latest Customer Service Survey. Lessons From Leading Customer-Focused Organizations provides detailed analysis of 13 customer service focused organizations from across the globe.

  • Develop your understanding of the Customer Experience
  • Put the customer at the forefront of your business strategy
  • Build your ability to interact with new and existing customers
  • Learn the importance of meeting needs and expectations

The report was written by Mark Marone, PhD, with more than 15 years of academic and private-sector experience in market research and consulting on issues such as business development, corporate strategy, and customer loyalty. Mark has written extensively on topics in sales strategy and sales best practices, as well as trends in customer service and corporate leadership.

He has been a featured speaker and presented research findings at numerous international academic and professional conferences. He earned a Ph.D. from Indiana University and held several academic posts, including adjunct professor of business at the University of South Florida.

If this takes your interest please feel free to follow the link below to receive the free white paper analyzing the latest take on Customer Service effectiveness.