Monthly Archives: November 2014

Through Customer Colored Glasses

Read the rest of our data results on the customer perspective by clicking the link below

Read the rest of our data results on the customer perspective by clicking the link below

Customer experiences are not always the best they can be, either for the salesperson or the customer. Our research has quizzed 5,000 customers to give you a vital insight into how things look from their perspective, to help you improve your organization’s customer service experience. Download it for free:

Through Customer Coloured Glasses infographic

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Sales Performance: The Power of Perspective

John attended the Miller Heiman Power of Perspective conference in London; read on to hear what you can learn from it too. Image courtesy of Apple's Eyes Studio on freedigitalphotos.net

John attended the Miller Heiman Power of Perspective conference in London; read on to hear what you can learn from it too. Image courtesy of Apple’s Eyes Studio on freedigitalphotos.net

Last week, I was fortunate enough to attend Miller Heiman Power of Perspective Conference at the Emirates Stadium in London.

As the name suggests, the day was about how we can all improve our sales performance with one of the keynote speakers being Joe Galvin, the Chief Research Officer.

As a sales professional I personally found the day both invigorating and compelling.  To not only understand the trends in sales performance and productivity, but also to belong to a company that is a world leader in sales development training.

In Joe Galvin’s presentation he asked some very thought-provoking questions. These questions made me consider how I go about my business, how I can be more successful in the sales arena. I’d like to share these with you …

Do your sales teams utilize ‘the power of me’ or ‘the Power of we’? Imagine how powerful your team would be if everyone collaborated and worked with the same purpose in mind?

Do you have confidence in your sales funnel?

Is it the right size, is it accurate, do you feed it regularly? What would your sales funnel look like if it was perfect? How far away from perfection are you? What is your strategy for getting there?

How do we want to connect with our customers?

What is our strategy to improve sales performance?

How do we develop greater business awareness from our clients and prospects?

The CEO of Miller Heiman Group, Sam Reese shared a powerful statement earlier in the conference from Sun Tzu, who in his book ‘The Art of War’ stated ‘’strategy without tactics is a slow road to recovery, but tactics without strategy is the noise before defeat’

So, I guess the message I share with you is; be strategic & plan ahead as you strive for greater sales results.

As AchieveGlobal is now part of the Miller Heiman Group family I truly believe that this is an exciting time for both AG and our customers. With a raft of new products available to boost sales performance we can deliver more results for our clients than ever before. If you are interested in improving the performance of your sales teams then I would be happy to meet with you to discuss what is going well for you and where we might be able to add more value to your business. Do contact me at john@achieveglobalmiddleeast.com to arrange a meeting.

 

Why do your customers remain loyal or shop elsewhere?

Why Customers Stay or Stray – free download

Responding to customer enquiries used to be sufficient for good customer service: is that still the case?

Responding to customer enquiries used to be sufficient for good customer service: is that still the case? Image courtesy of stockimages at freedigitalphotos.net

Customer experience is a relatively new element of corporate strategy, but since big companies like Apple and Starbucks have proved how effective it can be, there have been big lessons to learn. Customer service used to be about having a phone-line and operatives with headsets at the ready; now we use a huge range of tools to retain strong customer service: CRM software, customer-interface technology, predictive analysis, and contact with clients through social media and other forms.

AchieveGlobal have conducted two studies into the progress of customer experience management; the first

1. A worldwide consumer survey about real customer experiences.

2. The competencies required to create the best possible customer experience.

Read the results by downloading our free resource here.

 

Our CEO will be in Dubai & Abu Dhabi in December

CEO Matt Somers would be delighted to meet with you to discuss training needs

CEO Matt Somers would be delighted to meet with you to discuss training needs

If you are based in the UAE, then you may be interested in meeting with AchieveGlobal Middle East’s Chief Executive Officer on his visit to the country next month.

Matt Somers frequently visits the area to meet with clients and discuss solutions and plans with those who are considering development within their organizations, like you.

It’s an excellent opportunity for you to take time out to think about your organisation’s learning and development needs and to discuss them with a fellow professional. Matt would like to open his invitation to you and would welcome requests for appointments on the days he is available.

Matt is in Dubai & Abu Dhabi from 8 – 11 December 2014.

If you are available and would value an appointment with Matt, do please email Erica who will book you in. His schedule does fill up quickly, so let Erica know as soon as possible when you are free.